/**
 * Public Styles
 * File: assets/css/public.css
 */

/* ========================================
   VARIABILI
   ======================================== */

:root {
    --primary-color: #3498db;
    --success-color: #2ecc71;
    --warning-color: #f39c12;
    --danger-color: #e74c3c;
    --info-color: #9b59b6;
    --text-color: #2c3e50;
    --text-light: #7f8c8d;
    --border-color: #dee2e6;
    --bg-color: #f8f9fa;
    --white: #ffffff;
    --shadow: 0 2px 8px rgba(0,0,0,0.1);
    --shadow-lg: 0 4px 20px rgba(0,0,0,0.15);
    --radius: 8px;
    --radius-sm: 4px;
    --transition: all 0.3s ease;
}

/* ========================================
   RESET E BASE
   ======================================== */

.fluent-ticket-container {
    max-width: 1200px;
    margin: 40px auto;
    padding: 0 20px;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;
    color: var(--text-color);
    line-height: 1.6;
}

.fluent-ticket-container * {
    box-sizing: border-box;
}

/* ========================================
   HEADER TICKET
   ======================================== */

.fluent-ticket-header {
    background: var(--white);
    border-radius: var(--radius);
    padding: 30px;
    margin-bottom: 30px;
    box-shadow: var(--shadow);
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    flex-wrap: wrap;
    gap: 20px;
}

.ticket-header-main {
    flex: 1;
    min-width: 300px;
}

.ticket-title {
    margin: 0 0 15px;
    font-size: 28px;
    font-weight: 700;
    line-height: 1.3;
    color: var(--text-color);
}

.ticket-number {
    display: inline-block;
    color: var(--primary-color);
    font-family: 'Courier New', monospace;
    font-weight: 600;
    margin-right: 10px;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    color: var(--text-light);
    font-size: 14px;
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.meta-item .icon {
    flex-shrink: 0;
}

.ticket-header-badges {
    display: flex;
    gap: 10px;
    align-items: flex-start;
}

/* ========================================
   BADGES
   ======================================== */

.status-badge,
.priority-badge,
.category-badge,
.author-badge {
    display: inline-block;
    padding: 6px 14px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    white-space: nowrap;
}

/* Status Badges */
.status-badge {
    color: var(--white);
}

.status-open {
    background: var(--danger-color);
}

.status-in_progress {
    background: var(--warning-color);
}

.status-pending {
    background: var(--primary-color);
}

.status-resolved {
    background: var(--success-color);
}

.status-closed {
    background: #95a5a6;
}

/* Priority Badges */
.priority-badge {
    border: 2px solid;
    background: var(--white);
}

.priority-low {
    color: var(--success-color);
    border-color: var(--success-color);
}

.priority-medium {
    color: var(--primary-color);
    border-color: var(--primary-color);
}

.priority-high {
    color: var(--warning-color);
    border-color: var(--warning-color);
}

.priority-urgent {
    color: var(--danger-color);
    border-color: var(--danger-color);
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.6; }
}

/* Author Badge */
.author-badge {
    background: var(--primary-color);
    color: var(--white);
    margin-left: 8px;
}

/* Category Badge */
.category-badge {
    background: var(--bg-color);
    color: var(--text-color);
    padding: 8px 12px;
    border-left: 4px solid var(--primary-color);
    border-radius: var(--radius-sm);
}

/* ========================================
   LAYOUT TICKET CONTENT
   ======================================== */

.fluent-ticket-content {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 30px;
}

@media (max-width: 992px) {
    .fluent-ticket-content {
        grid-template-columns: 1fr;
    }
}

/* ========================================
   MESSAGGI
   ======================================== */

.ticket-message {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    margin-bottom: 20px;
    overflow: hidden;
    transition: var(--transition);
}

.ticket-message:hover {
    box-shadow: var(--shadow-lg);
}

.original-message {
    border-left: 4px solid var(--primary-color);
}

.staff-response {
    border-left: 4px solid var(--success-color);
}

.client-response {
    border-left: 4px solid var(--warning-color);
}

.message-header {
    padding: 20px;
    background: var(--bg-color);
    border-bottom: 1px solid var(--border-color);
}

.message-author {
    display: flex;
    gap: 15px;
    align-items: center;
}

.author-avatar {
    border-radius: 50%;
    flex-shrink: 0;
}

.author-info {
    flex: 1;
}

.author-name {
    display: block;
    font-size: 16px;
    font-weight: 600;
    color: var(--text-color);
    margin-bottom: 4px;
}

.message-date {
    font-size: 13px;
    color: var(--text-light);
}

.message-content {
    padding: 25px;
    font-size: 15px;
    line-height: 1.7;
}

.message-content p:first-child {
    margin-top: 0;
}

.message-content p:last-child {
    margin-bottom: 0;
}

.message-content img {
    max-width: 100%;
    height: auto;
    border-radius: var(--radius-sm);
}

/* ========================================
   ALLEGATI
   ======================================== */

.message-attachments {
    padding: 20px;
    background: #f0f7ff;
    border-top: 1px solid var(--border-color);
}

.attachments-title {
    margin: 0 0 15px;
    font-size: 14px;
    font-weight: 600;
    color: var(--text-color);
    display: flex;
    align-items: center;
    gap: 8px;
}

.attachments-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.attachment-item {
    margin-bottom: 10px;
}

.attachment-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px;
    background: var(--white);
    border-radius: var(--radius-sm);
    text-decoration: none;
    color: var(--text-color);
    transition: var(--transition);
}

.attachment-link:hover {
    background: var(--bg-color);
    transform: translateX(5px);
}

.attachment-name {
    flex: 1;
    font-weight: 500;
}

.attachment-size {
    color: var(--text-light);
    font-size: 13px;
}

/* ========================================
   FORM RISPOSTA
   ======================================== */

.ticket-reply-section,
.ticket-closed-notice {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 25px;
    margin-bottom: 20px;
}

.reply-title {
    margin: 0 0 20px;
    font-size: 20px;
    font-weight: 600;
}

.ticket-reply-form .form-group {
    margin-bottom: 20px;
}

.form-label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    color: var(--text-color);
}

.form-control {
    width: 100%;
    padding: 12px;
    border: 2px solid var(--border-color);
    border-radius: var(--radius-sm);
    font-size: 15px;
    font-family: inherit;
    transition: var(--transition);
}

.form-control:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(52, 152, 219, 0.1);
}

textarea.form-control {
    resize: vertical;
    min-height: 120px;
}

.form-text {
    display: block;
    margin-top: 6px;
    font-size: 13px;
    color: var(--text-light);
}

.file-preview {
    margin-top: 15px;
}

.file-preview-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px;
    background: var(--bg-color);
    border-radius: var(--radius-sm);
    margin-bottom: 8px;
}

.file-icon {
    font-size: 20px;
}

.file-info {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.file-name {
    font-weight: 500;
    font-size: 14px;
}

.file-size {
    font-size: 12px;
    color: var(--text-light);
}

/* ========================================
   BUTTONS
   ======================================== */

.btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 12px 24px;
    border: none;
    border-radius: var(--radius-sm);
    font-size: 15px;
    font-weight: 600;
    text-decoration: none;
    cursor: pointer;
    transition: var(--transition);
    white-space: nowrap;
}

.btn .icon {
    flex-shrink: 0;
}

.btn-primary {
    background: var(--primary-color);
    color: var(--white);
}

.btn-primary:hover {
    background: #2980b9;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(52, 152, 219, 0.3);
}

.btn-secondary {
    background: var(--bg-color);
    color: var(--text-color);
    border: 2px solid var(--border-color);
}

.btn-secondary:hover {
    background: var(--white);
    border-color: var(--primary-color);
}

.btn-lg {
    padding: 15px 32px;
    font-size: 16px;
}

.btn-sm {
    padding: 8px 16px;
    font-size: 13px;
}

.btn-block {
    display: block;
    width: 100%;
    text-align: center;
}

.btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.form-actions {
    display: flex;
    gap: 15px;
    margin-top: 25px;
}

@media (max-width: 576px) {
    .form-actions {
        flex-direction: column;
    }
    
    .form-actions .btn {
        width: 100%;
        justify-content: center;
    }
}

/* ========================================
   SIDEBAR
   ======================================== */

.ticket-sidebar .sidebar-box {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 20px;
    margin-bottom: 20px;
}

.sidebar-title {
    margin: 0 0 15px;
    font-size: 14px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-light);
}

.info-list {
    margin: 0;
}

.info-list dt {
    font-size: 13px;
    color: var(--text-light);
    margin-bottom: 5px;
    font-weight: 500;
}

.info-list dd {
    margin: 0 0 15px;
    font-size: 14px;
    font-weight: 600;
}

.info-list dd:last-child {
    margin-bottom: 0;
}

.info-list code {
    background: var(--bg-color);
    padding: 4px 8px;
    border-radius: 4px;
    font-family: 'Courier New', monospace;
}

.sidebar-actions {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.sidebar-tips {
    background: #fff9e6;
    border-left: 4px solid var(--warning-color);
}

.tips-list {
    margin: 0;
    padding-left: 20px;
}

.tips-list li {
    margin-bottom: 10px;
    font-size: 14px;
    line-height: 1.5;
}

.tips-list li:last-child {
    margin-bottom: 0;
}

/* ========================================
   LISTA TICKET
   ======================================== */

.fluent-ticket-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
    flex-wrap: wrap;
    gap: 20px;
}

.fluent-ticket-list-header h1 {
    margin: 0;
    font-size: 32px;
    font-weight: 700;
}

.fluent-ticket-filters {
    background: var(--white);
    border-radius: var(--radius);
    padding: 20px;
    margin-bottom: 20px;
    box-shadow: var(--shadow);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
}

.filters-form {
    flex: 1;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 10px;
}

.filter-group label {
    font-weight: 600;
    white-space: nowrap;
}

.results-count {
    font-size: 14px;
    color: var(--text-light);
}

.results-count strong {
    color: var(--text-color);
}

.fluent-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.ticket-list-item {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 20px;
    transition: var(--transition);
}

.ticket-list-item:hover {
    box-shadow: var(--shadow-lg);
    transform: translateY(-2px);
}

.ticket-list-item.ticket-closed {
    opacity: 0.7;
}

.ticket-item-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 20px;
    margin-bottom: 15px;
}

.ticket-item-main {
    flex: 1;
}

.ticket-item-title {
    display: block;
    font-size: 18px;
    font-weight: 600;
    color: var(--text-color);
    text-decoration: none;
    margin-bottom: 10px;
    transition: var(--transition);
}

.ticket-item-title:hover {
    color: var(--primary-color);
}

.urgent-indicator {
    margin-left: 8px;
    animation: pulse 2s infinite;
}

.ticket-item-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    font-size: 13px;
    color: var(--text-light);
}

.ticket-item-meta span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.ticket-item-badges {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.ticket-item-excerpt {
    color: var(--text-light);
    font-size: 14px;
    line-height: 1.6;
    margin-bottom: 15px;
}

.ticket-item-actions {
    display: flex;
    justify-content: flex-end;
}

/* ========================================
   PAGINATION
   ======================================== */

.fluent-ticket-pagination {
    margin-top: 40px;
    display: flex;
    justify-content: center;
}

.fluent-ticket-pagination ul {
    display: flex;
    list-style: none;
    margin: 0;
    padding: 0;
    gap: 8px;
}

.fluent-ticket-pagination li {
    margin: 0;
}

.fluent-ticket-pagination a,
.fluent-ticket-pagination span {
    display: block;
    padding: 10px 16px;
    background: var(--white);
    border: 2px solid var(--border-color);
    border-radius: var(--radius-sm);
    color: var(--text-color);
    text-decoration: none;
    font-weight: 600;
    transition: var(--transition);
}

.fluent-ticket-pagination a:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
}

.fluent-ticket-pagination .current {
    background: var(--primary-color);
    border-color: var(--primary-color);
    color: var(--white);
}

/* ========================================
   EMPTY STATE
   ======================================== */

.fluent-ticket-empty-state {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 60px 40px;
    text-align: center;
}

.empty-icon {
    margin-bottom: 30px;
}

.fluent-ticket-empty-state h3 {
    margin: 0 0 15px;
    font-size: 24px;
    font-weight: 700;
}

.fluent-ticket-empty-state p {
    margin: 0 0 30px;
    color: var(--text-light);
    font-size: 16px;
}

/* ========================================
   FORM NUOVO TICKET
   ======================================== */

.fluent-ticket-form-header {
    margin-bottom: 30px;
}

.fluent-ticket-form-header h1 {
    margin: 0 0 10px;
    font-size: 32px;
    font-weight: 700;
}

.form-description {
    margin: 0;
    color: var(--text-light);
    font-size: 16px;
}

.fluent-ticket-form-wrapper {
    display: grid;
    grid-template-columns: 1fr 350px;
    gap: 30px;
}

@media (max-width: 992px) {
    .fluent-ticket-form-wrapper {
        grid-template-columns: 1fr;
    }
}

.fluent-ticket-form {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 30px;
}

.required-indicator {
    color: var(--danger-color);
}

.info-box {
    background: #e8f4fd;
    border-left: 4px solid var(--primary-color);
    border-radius: var(--radius-sm);
    padding: 20px;
    margin-bottom: 25px;
}

.info-box h4 {
    margin: 0 0 15px;
    font-size: 16px;
    font-weight: 600;
}

.info-box ul {
    margin: 0;
    padding-left: 20px;
}

.info-box li {
    margin-bottom: 8px;
    font-size: 14px;
}

.form-sidebar .sidebar-box {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 25px;
    margin-bottom: 20px;
}

.form-sidebar h3 {
    margin: 0 0 15px;
    font-size: 18px;
    font-weight: 600;
}

.sla-info {
    margin: 0;
}

.sla-info dt {
    font-weight: 600;
    margin-bottom: 5px;
    font-size: 14px;
}

.sla-info dd {
    margin: 0 0 15px;
    color: var(--text-light);
    font-size: 13px;
}

.sla-info dd:last-child {
    margin-bottom: 0;
}

/* ========================================
   SUCCESS MESSAGE
   ======================================== */

.success-message {
    background: var(--white);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
    padding: 60px 40px;
    text-align: center;
}

.success-icon {
    width: 80px;
    height: 80px;
    background: var(--success-color);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 30px;
    font-size: 48px;
    color: var(--white);
}

.success-message h2 {
    margin: 0 0 15px;
    font-size: 28px;
    font-weight: 700;
    color: var(--success-color);
}

.success-message p {
    margin: 0 0 30px;
    font-size: 16px;
    color: var(--text-light);
}

/* ========================================
   UTILITIES
   ======================================== */

.icon {
    display: inline-block;
    vertical-align: middle;
}

.spinner {
    display: inline-block;
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: var(--white);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.char-counter.warning {
    color: var(--warning-color);
}

/* ========================================
   RESPONSIVE
   ======================================== */

@media (max-width: 768px) {
    .fluent-ticket-container {
        padding: 0 15px;
    }
    
    .ticket-header {
        padding: 20px;
    }
    
    .ticket-title {
        font-size: 22px;
    }
    
    .ticket-meta {
        flex-direction: column;
        gap: 10px;
    }
    
    .ticket-item-header {
        flex-direction: column;
    }
    
    .ticket-item-badges {
        align-self: flex-start;
    }
}

/* ========================================
   PRINT STYLES
   ======================================== */

@media print {
    .ticket-sidebar,
    .ticket-reply-section,
    .form-actions,
    .sidebar-actions,
    .fluent-ticket-filters,
    .fluent-ticket-pagination {
        display: none !important;
    }
    
    .fluent-ticket-content {
        grid-template-columns: 1fr;
    }
    
    .ticket-message {
        break-inside: avoid;
        box-shadow: none;
        border: 1px solid var(--border-color);
    }
}